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        FAQ categories

      General Questions

      When will I receive my policy?
      Your Policy details will be shared with you within 30 days. If you have not received your policy information within this period, you can contact us on 0861 586 284 and one of our friendly consultants will assist you further.
      How do I add a dependant?
      You can safely and easily make amendments to your policy at any time. Simply give us a call on 0861 586 284, and one of our friendly consultants will assist you further.
      What is a DebiCheck mandate?
      A DebiCheck Mandate is an online authorisation process from your bank. By approving this, you give Mondo Financial permission to debit your monthly premium from your account.
      My debit failed, what must I do?
      We understand. Sometimes life happens and debits fail. If your debit order has not gone through, please contact us on 0861 586 284, and one of our friendly consultants will assist you with other payment options.
      How much is my subscription?
      Your subscription fee is profile dependent. Call us on 0861 586 284, and one of our friendly consultants will assist you further.
      When will I be debited?
      You will be debited on the agreed debit date. If you would like confirmation of your debit date, please give us a call on 0861 586 284, and one of our friendly consultants will assist you further.
      I am not happy with your service.
      We are so sorry to hear you’ve had a less than pleasant experience. Please call us on 0861 586 284, and one of our friendly consultants will assist you further. Alternatively, you can submit a complaint to our Customer Care Department by emailing customercare@mondofinancial.co.za.
      How do I contact the insurer
      Contact your specific insurer directly on the details below:
      1. dotsure: 0861 368 7873
      2. Guardrisk: 011 669 1000
      3. African Unity Life: 0861 234 555
      If you are a Mondo Financial client, please call the Mondo Financial Customer Care Department on 0861 586 284, and one of our friendly consultants will assist you further.
      I want to make a change to my policy?
      Making changes to your policy can be done quickly and easily. Please give us a call on 0861 586 284, and one of our friendly consultants will assist you further. Alternatively, you can email our Customer Care department on customercare@mondofinancial.co.za.
      What is your contact number?
      You can contact us on 0861 586 284 or email us on customercare@mondofinancial.co.za. Our standard operating hours are Monday – Thursday 8am - 5pm, and Friday 8am - 4pm.